Lawyer and law firm consultant, Paula Davis-Laack writes, “Autonomy, connection to others, and competence are important because they drive motivation and engagement. For those of you focused on the bottom line, it has been shown that engaged employees perform better on a daily basis, and the higher a person’s level of engagement, the higher their objective financial returns.In addition, levels of employee engagement were positively related to business performance in the areas of customer satisfaction and loyalty, profitability, and productivity. That is, higher employee engagement translated into higher customer satisfaction and loyalty, higher profitability, and more productivity. Read her blog.
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